Designing and Evaluating Procedural Instructions with the Four Components Model
Steehouder, M. & Van der Meij, H. (2005). Designing and Evaluating Procedural Instructions with the Four Components Model. Workshop presented at the International Professional Communication Conference (IPCC), Limerick.
Procedures form the heart of user instructions, tutorials, reference guides, job-aids, online help, way-finding instructions, medicine prescriptions, and so on. This paper summarizes the Four Component Model, which is intended to integrate best practices and research outcomes.
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